Utilization reports are an excellent way to show your clients a positive return on their investment. EmployeeCare will discuss the type of usage reports you and/or your clients would like to receive. For instance, management reports can include case type, caller &/or online analysis etc. Once you sign on clients, EmployeeCare can customize reports provided that you supply the necessary population data your clients want captured. For example, if you would like EmployeeCare to capture utilization by age group, department, type of position, income level, full-time vs. part-time employees, etc., you simply need to provide EmployeeCare with data disks/files that catalog employees accordingly—and EmployeeCare will track usage and customize the reports. This can be a powerful measurement and evaluation tool that you can use to better understand—and meet your client employees’ changing needs.
Number and Percentage of Online Visits
Number and Percentage of Cases Performed By Specialists
Number and Percentage of Education Requests
Number and Percentage of Visits to Specific Online Pages
Number and Percentage of Visits to Online Features